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Zendesk Form: Customizing Submit Confirmation Pop-up
Answered
Posted Feb 07, 2024
Our current challenge involves editing the Zendesk form, specifically working with the code snippet "request_form wysiwyg=true." We're aiming to create a submit confirmation pop-up that displays the user's input and gives them the option to double-check before finalizing.
Has anyone successfully customized the Zendesk form using the "request_form wysiwyg=true" code snippet? Are there specific files or sections I should focus on when attempting to customize this aspect?
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2 comments
Brandon (729 Test)
Hey Brittany Loy -
For that you're gonna need to customize the script.js file.
Hope this points you in the right direction!
Brandon
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Brittany Loy
This works however after the popup appears it does not create a zendesk ticket unless you are logged in. But without the popup it does not require the user to be logged in and it will create a zendesk ticket. I am not sure why this is happening because the user is not required to be logged into zendesk for the form to be submitted.
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