Recent searches

No recent searches

Zendesk Brand Spaces EAP launch!

image avatar

Brett Bowser

Zendesk Community Manager

Posted Feb 20, 2024

Hello Zendesk community, 

We're excited to roll out the early access program for Brand Spaces! This feature allows agents to handle tickets for their specific brands, sharpening focus and improving privacy and expertise.

Brand Spaces features
- Agents are dedicated to their brands.
- Admins have access across all brands.
- Ticket views are limited to an agent's brand memberships.
- CC'd tickets from other brands remain accessible.

Current Limitations
- No bulk Brand assignments or Brand-specific agent roles yet.
- Ticket assignment and business rules are not Brand-restricted.
- Reporting and suspended ticket access are not yet limited by Brand.

Be sure to check out our Brand Spaces early access topic for more information on:

If you're interested, be sure to sign up for the EAP and share your feedback with us so we can continue to make improvements for a more effective support experience. 

Cheers!

 

0

2

2 comments

Date
    image avatar

    Nick S

    Hi, is there any way to set all brands to a new team member by default? When adding Light Agents, by default they will have no brands associated to them, which prevents ticket creation if they are sending an email to our teams, or having one of their tickets forwarded via agent forwarding. 

    1

    image avatar

    Shawna James

    Community Product Feedback Specialist

    Hey Nick, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

    0

    Post is closed for comments.

    Didn't find what you're looking for?

    New post