Recent searches

No recent searches

AI Summary not available in Chat

image avatar

Mindy

Posted Feb 28, 2024

Getting an "Insufficient data to generate ticket summary" error when trying to summarize chat conversations.

0

1

1 comment

Date
    image avatar

    Jake Bantz

    Zendesk Product Manager

    Hi Mindy,

    I believe you're still on Zendesk Chat and not using Messaging in the Agent Workspace. Is that correct?

    I did test some summaries on my internal account on Chat (not messaging) tickets, and things seemed to be working A-OK. Is this issue present on all chat tickets or only certain ones? Does the ticket have a public transcript (not internal note) visible when attempting to perform the summary? My tickets had very short transcripts and the summarize tool still provided a summary (although very short).

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post