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Adding customer for text message responses only
Posted Feb 28, 2024
Our customers can request support from us by only entering their cell phone number into our kiosk.
The kiosk generates an automated email to ZenDesk with the cell phone number contained both in the subject line, and in the body of the ticket. This is the only information available when the ZenDesk ticket is created.
To interact with this client via text message, the following steps are required.
- Add customer – example is below:
- Add phone number to customer profile:
- Only then can we check the text “Send Text” option and respond with a public reply.
We only have the cell phone number of this client and if there was a way to bypass all the above steps,(or automate the process via a “Create Customer – Text only” button), that would greatly enhance our efficiency when dealing with this type of call.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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