zendesk - status from agent is invisible

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Anton Feist

Posted Feb 29, 2024

Hello,

now my agent's status is set to "invisible"

how can I put the status of my agents "online" ?

 

Please help

 

Thanks

Anton

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2 comments

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      Anton Feist

      I actually overlooked how to change the status. You helped me, thank you.

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      Destiny

      Hello Anton,
       
      I appreciate you getting in touch. Please note that in the case of Classic Chat (Agent Workspace and Messaging not enabled), agents are the only ones who can modify their statuses, as outlined in this guide. However, if you're using Omnichannel routing and are subscribed to the Professional plan or higher, you have the option to utilize our Explore live dashboard feature, which allows you to manage your agents' statuses directly from there. You can reference the feature via this link.
       
      I hope this information proves useful to you. Let me know if you need further assistance.

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