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Notification When a Ticket View or Trigger Reaches a Specific Threshold
Posted Mar 04, 2024
We handle a lot of tickets every day. If we get a lot of tickets with X category selected within X days we would like to have a notification sent.
Currently there is no way to count number of tickets in a trigger but you can use the api to count number of tickets in a view.
A similar scenario is solved by using Zapier and Slack
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6 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Amie Brennan
You could look at using Qvasa to achieve this - and it's free! It has threshold alerting which is exactly what you're looking for.
Check it out here: https://www.qvasa.com
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Git-Zen Support
Hi Emil- what would be the most effective way to see the notification?
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Emil Susort
Most effective is usually SMS, but as this is not for an urgent matter Email usually works fine.
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Git-Zen Support
got it. and I am guessing an email would go to the person who is assigned to the ticket?
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Emil Susort
In our case it would go to a real time manager, problem manager or customer responsible person. Those people are usually agents or light agents in Zendesk.
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