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Side conversations in sidebar - show number of side conversations on icon



Posted Mar 04, 2024

When you use the sidebar for side conversations, the total number of tickets aren't shown on the icon - only unread. When not using the sidebar for sidebar conversations, there's a bubble with the amount of side conversations, at the 'side conversations' button on top.

So, to see if there are any side conversations on a ticket when using the sidebar for it, you'll have to either scroll through the whole ticket, or open side conversations in the sidebar, which is not as smooth as just having the count there.


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3 comments

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Shawna James

Community Product Feedback Specialist

Hello there! 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Sydney Neubauer

Zendesk Luminary

Absolutely needed - I will close tickets and not realize I submitted a SC on it and was awaiting a response. This makes it incredibly easy to lose track of which tickets have SC

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Correct, it is an essential feature. We have to see directly, when we open the ticket, that it has side conversation(s). At minimum, like we can see this for side conversation (child tickets) at self, on the bottom of the conversation.

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