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How do I provide feedback for the WFM Creating Combined Workstreams?
Posted Mar 14, 2024
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Make your feedback impactful by considering these steps:
- If something about the WFM Creating Combined Workstreams doesn't sit right with you or you see room for enhancement, take a note. Reflect a little before sharing.
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Our goal is to make this forum the ideal place for all customers to share and discuss feedback specifically on the WFM Creating Combined Workstreams EAP. We’re looking for a mix of formal insight and casual exchange to create a welcoming and productive environment.
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1 comment
Aaron Doane
Hello!
It looks like the combined workstreams is doing something funny to the calculations in the Workstream staffing panel in the Auto-schedule when comparing the forecasted hours to scheduled staffing. For example, for this particular day, this particular workstream is calling for 23 agents at 2pm. Most of this is being covered by agents in a combined workstream.
The staffing panel is telling me that I have 162 agents scheduled, but I only have 50 employees at this location.
Any idea what's going on with those calculations? It only started doing this after I combined the workstreams, so it's almost like it's multiplying the scheduled hours by something.
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