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Revamp Macro Suggestions to account for Bulk Update tickets
Posted Mar 27, 2024
Macro Suggestions doesn't work when Bulk Update is used on tickets. An example of the scenario:
- One-off Bulk Update of tickets (eg, 50 tickets to notify customer about update on an outage)
- The same Public Comment is used on all 50 tickets
- Macro Suggestions picks up this specific comment as a Suggestion, which is not very useful
Would be interested in seeing how ticket comments updated via Bulk are “de-weighted” so to speak.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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