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Multiple Chatbots (ie for customers vs prospects)

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Quinn Hayhurst

Posted Mar 27, 2024

I've set up two chatbots, one for current clients/customers with more detailed inquiries relating to their account and what not, and another for prospective clients with more general information / FAQ type answers. 

 

I'm wondering if there's a way to have clients only interact with the client bot, and prospects only interact with the prospect bot? 

 

We also have an app which clients are logged into as well as our marketing website, wondering how I connect the client bot to the app and the prospect bot to the marketing site. 

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    Paolo

    Zendesk Engineering

    Hi Quinn,
     
    You can achieve this by setting up multiple brands and creating two different bots for each brand. If you need to integrate the bots into your third-party system/app, you may check this developer docs for reference Building a chatbot integration with Zendesk.
     
    Best,
    Paolo | Technical Support Engineer | Zendesk

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