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Web Widget Classic missing

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Gabi

Posted Mar 28, 2024

Hi, we are missing the Web widget classic on the Zendesk Admin. Does somebody know how we can activate it and what implication does it have? 

Do be more precise if I go to Channels → Classic → there should be the classic web widget in which you can utilise the custom forms but on our side is missing. 

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    Paolo

    Zendesk Engineering

    Hi Gabriel,
     
    This could happen if Messaging is enabled for your account. If you have a multi-brand account, you may enable Messaging for your Web Widget (Classic). More information here.
     
    Best,
    Paolo | Technical Support Engineer | Zendesk

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