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Enhancement Request - Ability to hide ticket fields from request form
Posted Apr 24, 2024
We recently added some additional ticket fields that appear conditionally when they select a certain category from our dropdown list. I was provided this tip, which I will try, but it would be great if if the system just hid those fields from end users when the conditions are not met.
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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robert blodgett
Go to Admin Center > Objects and rules > Tickets > Forms. Move the cursor over the ticket form that you want to add conditions to, then click the options menu (⋮) on the right side and select Conditions. Choose whether the condition is for agents or end users. fidelity netbenefits
Click the Add condition button.
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