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Mouse scrolling changes numerical field value when using Safari on Mac



Posted Apr 24, 2024

One of our agents has identified that ticket indexing fields that are set up as numeric values will automatically change when scrolling up or down with their mouse/trackpad when accessing Zendesk Support via Safari on her Mac. I attempted to recreate the issue on my own computer and found that the same thing happened to me while accessing Zendesk via Safari (I do not have this issue when using Chrome). I've not found any system settings that can be disabled to avoid this, but I could be missing something.

 

I don't know how long or how often this has been happening, but it is very easy to miss when this happens and could cause reporting to be inaccurate and wanted to reach out to put this on your radar in case there may be a fix available.


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Shawna James

Community Product Feedback Specialist

Hey Brooke,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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