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Set up a phone call notification when new ticket arrives from specific customers

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Robin Sloane

Posted May 16, 2024

Hi all,

 

We have a new customer SLA that requires 24/7 monitoring of incoming tickets. We are a small UK based team, so some of us will need to wake up in the night to work on a ticket if we receive one during that time. 

 

I'm trying to find out if Zendesk (maybe through Marketplace) can send notifications through phone calls, so that the team can wake up and work on the ticket.

 

Would appreciate any ideas on this please. 

 

Many thanks.

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    Dainne Kiara Lucena-Laxamana

    Zendesk Customer Care

    Hi Robin Sloane 

    Unfortuntely at the moment, we only have an SMS workflow notification that you can try out. I checked the Marketplace and could not find any apps that can send your team a phone call when a ticket arrives

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