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Authenticated Users are still asked for name and email
Posted May 19, 2024
Using the messaging web widget, I am using JWT to authenticate my users. When I generate the JWT payload, I include the user's name, email, set “email_verified” to “true” and have “scope” = “user”. When a user is created in my system I create a user in Zendesk via the API.
However, when the user opens the messaging widget, none of their information is prefilled and unless they type their exact name and email, they are not recognized as the user I've created for them in Zendesk.
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1 comment
Paolo
In this case, we would need more samples to determine where the error comes from. Since this is a JWT issue and might contain sensitive information in regards to authentication, I highly recommend to submit a ticket to our Support Team for further checking, and include as much information/samples in the ticket. For more information, kindly check this article Contacting Zendesk Customer Support.
Thank you.
Best,
Paolo | Technical Support Engineer | Zendesk
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