Answer Bot- Article Suggestions to post a public comment with a link to the article that solved their question

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When a ticket is closed via an article suggestion, a public comment should be added to the ticket indicating that the user found a solution in an article and containing a link to that article. A private note is currently created, but the end-user cannot see this. 

What problem do you see this solving? (1-2 sentences) 

This would allow end-users, both the requester and others at the organization, to reference the solution to this issue or question in their ticket history. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

We are currently implementing Answer Bot for suggested articles and, when an end-user closes a ticket via an article suggestion, the ticket is marked as solved without any further public comments. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

We are currently trying to find one.  

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

When an end-user closes a ticket via an article suggestion, the comment that is already generated as a private comment would, instead, be a public comment. It currently reads:

“<User Name> found a solution in the following article and marked the ticket as solved.”

• <link to ticket here>