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Items selected in a view remain selected even if they fall out of the view criteria



Posted May 23, 2024

If you go to a view, selected one or more tickets and then leave them selected for a few minutes or longer,
and then while they are selected, another user changes one or more of those selected items so that they no longer fit the view criteria,
Then:
If you navigate to a different view and then back to the first view, then any item that no longer fits the view criteria:

  •  is no longer visible in the view (this part is correct)
  •  but is still selected (this is highly counterintuitive)

This is dangerous, because if I then select a few visible tickets and delete them, the invisibly selected ticket is also deleted, and I had no clue that happened.  This is not just theoretical, we've had this happen at least a  few times.

 

I will argue that this is a bug, but support suggested I post this here to collect comments from the community.


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1 comment

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Emily Reidy

Community Product Feedback Specialist

Hey Stan,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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