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SAML SSO into Aha Ideas Portal

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Adam M

Posted May 27, 2024

Hi I am wondering if it is possible to use Zendesk as an Idp to authenticate our users into Aha. Aha can only accept this via SAML. Therefore Aha is wanting a certificate fingerprint from Zendesk. Is this possible?

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    Tatiana Perez

    Hi Adam,
     
    This is Tatiana from the Zendesk Advocacy Team. I understand that you're wondering if you can use Zendesk as your Identity Provider in setting up SAML SSO. The certificate fingerprint you're looking for can only be provided by Identity Providers such as Azure, Okta, onelogin and a lot more. Zendesk is a platform that provides customers with an option to use SSO to login but we don't provide the services needed as an Identity Provider.
     
    If you still have questions regarding this, please feel free to respond to your active ticket. I'd be happy to continue assisting you there.
     
    Thanks and have an awesome week!

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