Issues related to SEO in Help center - Crawled pages

Hi Community.

We are having several issues regarding SEO with the Help center, and I hope to find some answers here. I am not myself skilled with Javascript or such coding, but can get help from IT team if needed.

This concerns our Help center for our shopping platform, where any online customer can access without log in, and doesn't require a log in for anyone.

Crawled pages: We have an outstanding number of pages that can't be crawled because they are “broken links”. This appeared within the last 2 weeks.

The pages concerned are actually the main page showing all our categories, as well as with each category page, and section page, for all the languages with have.

The error code on Semrush is 403 Forbidden “Client does not have access rights to the content so server is rejecting to give proper response”.

Is it something new in Semrush or Zendesk that doesn't allow to crawl correctly? How can this be fixed?

Any help is appreciated!

Best,

Andrea