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Ability to easily export organization list including custom fields (All Information)



Posted Jun 18, 2024

Can there be an easier way to export information in an excel format? Primarily speaking to my organizations. There is an option to “Import” information, but not an option to export a list of my actual clients (organizations) including all custom fields I have created for them.

 

I'm being directed to use APIs and third-party apps, but I feel as though this should be a native feature to the program.


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Shawna James

Community Product Feedback Specialist

Hello Jonathan, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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This is surprising, especially since the field is importable. It would be lovely to have an Export option so we could export to Excel, manipulate data as needed and then reimport into Zendesk to Manage Organization data.

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Tim McLean

Zendesk Product Manager

Hey Jonathan and Dave, thank you for taking the time to provide us with this feedback! 
 
I have added Exporting Organization data, including custom fields, to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

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