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How to create SLAs based on a field ticket?
Most Engaged Newbie of the Year - 2021
Posted Jun 21, 2024
Hello,
I would like to have my SLA based on a customed ticket field
Example: I have a “Priority” (going from 1 to 7) ticket field, I would like to create specific SLA regarding those priority levels
How to do it ?
Kind regards
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2 comments
Dainne Kiara Lucena-Laxamana
Hi Renaud Croix
You can use ticket fields as SLA conditions: Understanding how SLA policies are applied to tickets
Here's a sample from my test account. Camera is a ticket field.
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Renaud Croix
Thank you Dainne.
In fact, my question is about replacing the Zendesk default priorities when setting time
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