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I would like to know how to close a conversation between an agent and a user when transferring from a bot builder to an agent.

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Kodai Takahashi

Posted Jul 06, 2024

I am using the bot builder for messaging functionality.
I am using the step of forwarding to an agent in the bot builder.
My question is I would like to know how to close the conversation between the agent and the user when it is transferred from the bot builder to the agent.
I would like to know how to do this because the conversation is not closed even when the ticket is resolved.

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    Francis Casino

    Zendesk Customer Care

    Hello Kodai,
     
    I have created a ticket to investigate this matter further. You can look forward to receiving an email from us soon.
     
     

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