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Generating Report Including users active session, also IP, device and browser info.



Posted Jul 19, 2024

Generating Report Including users active session, also IP, device and browser info for a time range.


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+1 would be great to expose this information in Explore so we can triage technical issues and have the data to back up enhancements to our help centres based on our customers preferred method of contact. 

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+1 would be useful for retrospective triage of technical issues to understand the devices they're impacting. Also, knowing the devices our customers are contacting us would provide us with data we could utilise when it comes to enhancing our help centres, so any alterations we make we can take into consideration how it may impact popular devices.  

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