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Feature Request - Forward a ticket keeping attachments



Posted Aug 09, 2024

Hello,

 

Almost all of our agents have requested this feature and are curious why this is not an option.

It would save a lot of time between saving attachments and reattaching when forwarding mail to another user outside of Zendesk.

 

A new feature similar to when you forward an email out of outlook how it keeps all attachments would be nice.


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