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Organization field not sorting alphabetically



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Ben Wilcox

Zendesk Luminary

Posted Aug 20, 2024

Wondering if there is a way to get the Organization field to sort alphabetically by name.   I have literally thousands of Organizations the way we are set up.  All of my districts are set up in the naming convention shown below with an “x ” then a letter and a space followed by “District”.  In the past I could type “x ” and I'd start seeing “x A District” and “x AA District” and “x B District”, etc.  Now, when I type that I get everything out of order.  I've tried just typing “District” as well (in the example below).  Is there a way to get the Organization field to always display the results of the type-ahead filter in alphabetical order?  It seems like it used to.  Something has changed over the last year or so and this makes it much harder to get the job done when I need to add a bunch of organizations to a user.

 


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Ahh, yes, this is so annoying. It seems to filter by the date the org was created. 
We would like to be able to choose what field(s) of an organisation it is sorted by. We have a numerical customer field for segmentation. I want to sort it first by that and then alphabetically by name. 

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