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Customizing Ticket Statuses Based on Form and Workflow



Posted Aug 22, 2024

In the day-to-day work,  usually different types of tickets require specific actions (according to their workflow) and, consequently, different ticket statuses. 

It would be highly beneficial to have a feature that allows us to display only relevant custom statuses within a ticket, based on the custom form used and according to specific workflows associated. 

This would help tailor statuses to different workflows, enhancing task management and ensuring that each ticket follows the most appropriate workflow.
 


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2 comments

Yes, yes, yes. 

I need to be able to make some statuses only available based on the channel. 

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Aaron Doane

Zendesk Luminary

This is a great suggestion!

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