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How to solve an issue on Jira when the ticket on Zendesk is solved?

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Eduardo Cunha

Posted Aug 27, 2024

Hi!

 

I have a scenario on which I'd like to solve the issue on Jira whenever I solve the ticket on Zendesk, is it possible?

As you can see above, I can't select Jira status, not sure why.

 

Thanks,

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    Dhiren Notani

    Hi Eduardo Cunha ,

     

    Hope you are doing well.

     

    I would recommend you to try out a completely decentralized and bi-drectional integration solution like Exalate for an integration between Jira issues with zendesk tickets.

     

    It provides you a Groovy-based scripting engine which is very flexible and customizable. You can map any system, custom fields without any issues.

     

    Additionally, you can map your own statuses 1-1 between these systems.

     

    Thanks, Dhiren

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