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Remove content tag limit of 200 per account
Posted Sep 23, 2024
We add our product SKUs as content tags, so we can use the Zendesk API to search in the content tags with our SKUs and get a list of KB articles with that content tag.
This way we have an exact match of all KB articles related to that SKU. This works better than the default search, since it has some kind of algorithm.
Searching with labels is not possible unfortunately (only see the labels attached to an article, not the other way around).
Therefore I would like to have the content tag limit of 200 removed, as we have way more than 200 SKUs.
On the support article about content tags there are multiple people requesting the same in the comments, for various reasons.
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3 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Florian Seher
Hey there,
we also have multiple agents managing knowledge base content. We are running into limits here as well. Removing this would be a huge advancement.
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Malthe Wolf
Zendesk can remove the limit, but as their Product Manager says in the comments in the link below back in November 2022 - "Regarding the 200 tag limit: I do think we can extend this limit. We introduced it to shape customer behavior a bit. Think about the fact that this will be a public-facing tag list. It's likely that your end users can't comprehend it if it gets too big." - so it is not a limitation on the technical side inside of Zendesk - it's a limitation they introduced to limit us paying customers to "shape customer behavior" - even when the content limit is only something a very little percentage of users gets close to.
- https://support.zendesk.com/hc/en-us/articles/4848925672730-About-content-tags
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