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Side Conversation Child Ticket Enhancements - EAP is now live!



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Shawna James

Community Product Feedback Specialist

Posted Sep 23, 2024

Dear Zendesk Community members,


We are thrilled to announce the new open EAP for Side Conversation Child Tickets Enhancements. Our product team is thrilled to get folks signed up to test out our new features and help us improve our product offerings. 

 

New features include:

Parent Ticket Requester

Side Conversation Access

Child Ticket Settings

Comment types and private notes

Status Updates

& Ticket Fields

 

To learn more about these features please visit here. We look forward to receiving your feedback!

 

And remember to make sure to click the “follow” button on the EAP page to get notified of updates. 


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