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ERROR 500/502 - API Reports

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Melissa Longatti Costa - Admin

Posted Sep 25, 2024

We are experiencing an issue with the Tymeshift reporting API. It is giving the following error, can you help us?

 

INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://acessodigitalhelp.zendesk.com/wfm/public/api/v1/reports/xxx-xxx-xxx-xxxx/data?endTime=1727135999&startTime=1727135999, Response Code: 500, Response Text: {"success":false,"message":"Unexpected error occurred."})48

 

we need urgent help

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    Samanta Velho

    Hi Melissa,

     

    Thanks for reaching out! I can confirm that we’re currently experiencing some issues with the WFM Public API, which is causing the error you're seeing. Our team is already working on a fix, and I’ll make sure to keep you updated as soon as I have more information.

     

    Apologies for the inconvenience, and thank you for your patience!

     

    Best,
    Samanta

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