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Upcoming EAP - Zendesk Sandbox for Data Masking



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Shawna James

Community Product Feedback Specialist

Posted Oct 22, 2024

Hello everyone! We are thrilled to announce an upcoming EAP to our Community: Zendesk Sandbox for Data Masking

Organizations increasingly need to manage which agents can access end-user PII data to limit identification and exposure. This need arises from various factors, including compliance with regulations, protecting sensitive data, and building customer trust. By utilizing data masking, Zendesk customers can ensure that only privileged users have access to sensitive information, thereby enhancing overall data security.

About the Data Masking Feature

The Zendesk Data Masking feature is a robust security measure that safeguards sensitive data by masking PII, including names, phone numbers, and email addresses from certain agents. This functionality not only helps organizations comply with various data protection regulations but also minimizes the risk of data breaches and unauthorized access. By implementing data masking, companies can build customer trust and protect vulnerable groups, such as minors and VIPs, from being over exposed.

For more information on key features and to sign up please visit this page here: https://support.zendesk.com/hc/en-us/community/topics/8203826612762-Zendesk-EAP-Zendesk-Sandbox-for-Data-Masking.  

Please note, this EAP is currently accepting sign ups but will not go live until later in November. 


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