Mystery ‘We’re Offline’ Message — Agents are Available

I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow setup to get the customer to an agent as quick as possible. Sometimes, not every time (I haven't been able to find any kind of pattern), after the customer fills out the required form, they are given the usual message I write telling them they are being transferred, but then 3 seconds later, they are also given a message stating “We're offline. When an agent replies to your request, you'll get an email at (customer's email address)” even though we are open and agents are available. Often, a support agent is able to grab the chat and continue right after the message. 

Something I have noticed: Even though the bot has the same name, there is no avatar. So, this tells me it's from a different section than what I built for the current flow as I created that avatar specifically for the current flow setup, but have used the “VanillaBot” name in the past. 

I checked the history of the ticket, and I can't find anything that would even point me in the right direction:

I've checked every section I could possibly think of. I've went through all sections in the Admin Center, going through every section in each option. Even going though every single trigger (we have a lot), webhooks, ticket settings, schedules, and basically everything at this point. 

The schedule is setup correctly as there are agents available and they even grab the chat after. 

I checked all the settings in the older Chat section as well, but couldn't find anything that would push an automatic message, nor mentions anything about us being offline. 

One thing I just did and will have to wait to see if it does anything, is I disabled the Operating Hours within the Chat section. I have business hours configured in the Objects and Rules > Business Rules > Schedules section. I doubt that was it, though. 

If anyone can point me in the right direction, or has had something like this happen, I would love to stop pulling my hair out over this and stop making ourselves look like goofs by saying we're transferring them, then saying we're closed, then having the agent connect. Not the most professional.