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Agent permission to suspend users
Posted Oct 28, 2024
In your KB article announcing suspending users, you reference that agents will have the ability to do this and then in the last paragraph say that only Admins have this ability.
How do we turn this ability to suspend users OFF for agents? We do not want our agents making that decision, but want that to be an Admin decision.
https://support.zendesk.com/hc/en-us/articles/8258324950042-Announcing-user-suspension-for-the-messaging-channel
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3 comments
Shawna James
Thank you for your question. It has been logged for our PM team to be reviewed. If you have a question about this functionality with time sensitivity, I would suggest reaching out to Zendesk support for more information as they can help more quickly! Thanks again for your question.
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이지훈(maclaude)
Hi. Tracy Chavis
From my testing, it seems that 'Suspend User' is visible or invisible in the menu depending on whether the agent's role has the ability to edit end users.
If you don't want agents to be able to suspend end users, try setting it to [Admin Center > Roles > People > End-user profile access > Read only].
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Josh
Is there a way for agents to suspend users if we are on Professional, not Enterprise? All agents used to have the ability to do this through the chat dashboard but with the switch to Agent Workspace they have lost this ability.
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