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Language for Zendesk talk voicemail transcriptions
Posted Nov 06, 2024
I recently turned on auto transcriptions of our voicemails however I can't seem to find a setting for a prefered language and Zendesk does not seem smart enought to recognize the language before generating the text.
Our customers calls us in Swedish or English, currently the transcriptions only end up being jibber jabbs about nothing.
Our exchange is set to swedish in all language selectable fields.
An example:
The hey, the for the decimal to come into that the full day of class hate kansas about him to the dentist to depend on and such a hall phone lobby on the sleeves today. Tony 66 tons today, 6 to 7, to 6, to see john. Hold on the, on the, to the hoff hyde on my, the semester get his phone, know to put a see need to come down. You need to know that philadelphia them some, some asset to get for the piano estimates at 3 to 4. So jenna vivian approved him estimates, approved se a 40 for a phone on the semester the and him kind of form hazel.
I would like to see the option to have this translated in a “prefered” customer language, for example we always want to assume Swedish is the language the caller calls in and talks in for this particular phone number and phone exchange.
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2 comments
Scott Tynan
I have a similar issue, we are english for everything in our system, no other languages are selected and not other translations used anywhere.
Yet recently we cad a call transcript come through where the first half of the call we transcribed as Te Reo (Maori) but listening to the call recording, the entire call was in English. I have had a ticket (#13072996) logged since the 4 Nov but they are still working on it.
Sadly the translation that it did was not accurate (or else this could have been a very cool feature).
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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