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Allow Admins Ability To Manage/Delete Personal or Individual Macros in the User Interface



Posted Nov 18, 2024

Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete personal-individual macros. The only ability you have is to “Clone” them. This seems like an oversight as admins should have full ability to modify or edit any content-based items directly from the user interface. There is a gap here as you can use the macro endpoint API, but Zendesk should allow an admin or sys owner to do this directly from the macro search interface. 

  • Allow admins ability to fully manage personal-individual macros, not just view or clone them from the UI
  • In addition - it would be useful to allow agents to delete their own personal/individual macros after creating them. It seems they are only allowed to edit them, it would be useful if someone created their own macro that the system would allow them to also delete their own created macros as well.

 

 


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3 comments

Yes! +1
As an admin I wan't to standardise as much as possible, being able to rationalise personal macros into system ones would help reduce duplication and variation.

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Emily Reidy

Community Product Feedback Specialist

Hey Santino,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Salvador Vazquez

Zendesk Product Manager

Hey Santino, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
There is still more work to do on our side to make management of the macros easier for admins. This feedback will help power our future decisions on improving the management of Macros. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

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