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AAD provisioning of Managers to a custom User field



Posted Dec 22, 2024

Hi 

I managed to make a provisioning og managers from AAD to a custom user field. 

BUT the manger is shown as their Azure ID, not name or email. 

 

Is there anybody that could help me sort this ? 

 


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Remi

Zendesk Customer Care

Hello Henrik Breinballe Hansen,

 

Thank you for your post, hope things are well on your end!

 

Unfortunately, the custom configuration of fields mapping for auto-provisioning between Azure and Zendesk won't fall within our realm of support. 

 

However, the same way you were able to map this ID value to this Custom Field, you should be able to retrieve any other property/attribute from your User directory such as : Name / Email and pass them in.

 

As shown in Azure documentation : Configure automatic user provisioning for Zendesk in Microsoft Entra ID

You can establish a mapping between your fields in Zendesk / Azure

Screenshot of Zendesk matching user attributes

 

Hence, I would suggest mapping your user Name or Email to the targeted Custom User field in Zendesk.

 

Hope this helps, have a lovely rest of your day!

 

Best regards,

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