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Tymeshift Report Templates



Posted Jan 03, 2025

Hello,

We are trying to locate specific tables or report templates (agent, agent_activity, agent_team, workstream_agent, workstream, general_task) and their corresponding report template IDs.

Here’s what we’ve done so far:

  1. We referred to the Tymeshift API documentation and explored endpoints like https://d3v-showcasedemo.tymeapp.com/l5/api/v2/agents and https://d3v-showcasedemo.tymeapp.com/l5/api/activities. It was suggested that the IDs might be "agents" and "activities" based on these URLs. Could you confirm if this is accurate?
  2. We attempted to use the endpoint https://[account_domain].zendesk.com/wfm/public/api/v1/activities?startTime=1707139185 but encountered a "server error" when accessing it, even when logged in.

Could you clarify the following:

  • Are the provided endpoints correct for retrieving the report template IDs for the specified tables?
  • Are there specific constraints or parameters (e.g., timestamp formatting) required for the API call to work?
  • Is the endpoint currently functional, or could there be an issue on your end?

Thank you for your assistance!


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2 comments

Hello,
For retrieving the report template IDs: /wfm/l5/api/reports/templates

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image avatar

Shawna James

Community Product Feedback Specialist

Hey Avi,
 
Thank you for taking the time to provide us with your feedback. Let us know if Ricardo's information help. This has been logged for our PM team to review however we are not able to guarantee a response from them on your question, if this is a technical matter I would suggest reaching out to our customer support team who would be delighted to answer your questions. Thank you!

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