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Tymeshift Report Templates
Posted Jan 03, 2025
Hello,
We are trying to locate specific tables or report templates (agent
, agent_activity
, agent_team
, workstream_agent
, workstream
, general_task
) and their corresponding report template IDs.
Here’s what we’ve done so far:
- We referred to the Tymeshift API documentation and explored endpoints like
https://d3v-showcasedemo.tymeapp.com/l5/api/v2/agents
andhttps://d3v-showcasedemo.tymeapp.com/l5/api/activities
. It was suggested that the IDs might be "agents" and "activities" based on these URLs. Could you confirm if this is accurate? - We attempted to use the endpoint
https://[account_domain].zendesk.com/wfm/public/api/v1/activities?startTime=1707139185
but encountered a "server error" when accessing it, even when logged in.
Could you clarify the following:
- Are the provided endpoints correct for retrieving the report template IDs for the specified tables?
- Are there specific constraints or parameters (e.g., timestamp formatting) required for the API call to work?
- Is the endpoint currently functional, or could there be an issue on your end?
Thank you for your assistance!
0
2
2 comments
Ricardo Raffaele
Hello,
For retrieving the report template IDs: /wfm/l5/api/reports/templates
0
Shawna James
Thank you for taking the time to provide us with your feedback. Let us know if Ricardo's information help. This has been logged for our PM team to review however we are not able to guarantee a response from them on your question, if this is a technical matter I would suggest reaching out to our customer support team who would be delighted to answer your questions. Thank you!
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