Recent searches


No recent searches

Export diagram of Bot Flows, Answers etc



Posted Jan 22, 2025

Hi,

 

I have a need to export diagrams of the Bot flows. Is there already an easy way already,  or is it a feature request?

 

User Story

  • As a service designer, I need the ability to export flow builder flows/answers (visual flows diagrams), so that I can analyse, consult, workshop and share the designs with stakeholders
  • As a product manager, I need to diagram the bot flow configuration to identify plans ahead, to aid in communicating the opportunities, decide of changes
  • As a business analyst, I need to diagram and document bot flows for documentations reasons (risk mitigation, knowledge)

 

Currently re-documenting the configuration is leading to extra work, possible errors and small changes are difficult tor reconcile.

I wondered if this already exists or if its a new feature development opportunity for Zendesk

 

Ideally we could export to pdf, svg or even a bpml type of format


0

2

2 comments

image avatar

Shawna James

Community Product Feedback Specialist

Hey Tim,
 
Thank you for taking the time to provide us with your feedback. This is an already known feature request which you can find here. Please see our PM teams most recent update. Thank you for your feedback!

1


Thanks Shawna James , I didn't see that before. I've added my comment to that thread now

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post