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Improve Filter on AI Agent Intent Dashboard



Posted Feb 06, 2025

In a recent announcement about <Unlocking AI Success with Zendesk Knowledge Base Event Summary by Devan La Spisa > it was recommended that we use the intent dashboard to ID frequent issues as one of several suggestions to replace functionality that exists in Content Cues. The dashboard filter does not allow filtering to “Live” Answers which makes it more time consuming to scroll through multiple pages of answers just to locate the ones that are live. It would be helpful for the intent dashboard to allow filtering to live answers, so we don't have to invest even more unnecessary time to manually review frequently submitted requests. 


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Shawna James

Community Product Feedback Specialist

Hey Tina,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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