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Announcing Omnichannel Engagements API EAP



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Shawna James

Community Product Feedback Specialist

Posted Feb 11, 2025

Dear Community,

 

We are thrilled to bring you a new EAP focused on Omnichannel Engagements API.

 

Note: The omnichannel engagements reporting API has been launched as an Early Access Program (EAP) for eligible customers to access the engagements dataset. At the time of this EAP launch, only messaging events are supported with this API. However, there are plans to include events from email, Talk and bots so customers can get a holistic cross-channel view using this dataset in 2025.

 

 Lean more here.  You can sign up for the EAP here. And, learn more about how to use the API in our developer docs.


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