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Default subdomain for Multiple Brans



Posted Feb 13, 2025

Hi,

 

We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it requires to be the default subdomain. This creates confusion among our other Clients since everytime they sign-in or logout, the URL Link is defaulted to the Company with the SSO. Is there a way that we have a default subdomain for every brands to their correct subdomain?

 

 

 


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4 comments

Hi, any status for this?

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image avatar

Shawna James

Community Product Feedback Specialist

Hey Alvin,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Hi Shawna James,

So are you confirming that this feature is not yet available in Zendesk and currently the subdomain that is needed is the company with SSO?

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Or do we have a workaround for this?

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