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Match custom object nesting parity with ticket custom fields



Posted Feb 21, 2025

I use Zendesk custom objects to clone SFDC custom objects. In SFDC, two objects have a hierarchy. I would like to replicate the same hierarchy with Zendesk custom objects and condition fields; however, custom objects don't follow the same nesting logic as custom ticket fields i.e. custom field A::custom option 1.

 

Just as Zendesk understood that custom ticket field options should be nested, your admins using custom objects have realized so should be custom objects. Ticket fields still have the lookup, so nothing about linking the ticket field to the custom object via lookup should impact.


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Shawna James

Community Product Feedback Specialist

Hey John,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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