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Attach images and documents to AI auto assist respons
Posted Mar 05, 2025
Hi Zendesk Team,
Our agents frequently need to attach files or paste images when responding to customer inquiries. While they appreciate the efficiency of AI Auto Assist, they currently have to disable it and manually compose their response whenever an attachment is required—this happens in approximately 25% of our customer replies.
To fully leverage Zendesk AI and streamline our support workflow, it’s essential that AI-assisted replies support file uploads and image pasting. This enhancement would significantly improve our team's efficiency and ensure a seamless experience for both agents and customers.
We would love to know if this feature is on your roadmap.
Thank you for your time and consideration!
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. Please note per our guidelines that we do not share specific timelines in the Community; anything that is shared by our product team should be considered an estimate and is subject to change without notice. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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