Announcing Approvals EAP

We are happy to announce an Approvals feature for Agents so that they can send the approval request to other users in Zendesk! 

Please view the feature documentation for more information.

Why did we build it?

• Increase agent efficiency: Approvals in Zendesk remove the need for manual interventions or dependence on external applications.
• Ensure compliance: Track approval decisions within Zendesk to ensure adherence to your organization’s compliance policies.
• Maintain quality control: Add an approval step into your organization’s standard operating procedures to uphold quality assurance.
• Provide transparency: Requesters and approvers have visibility into the status of approval requests.

For more information and to view our Communtiy landing page for this EAP, please go here. Thank you and we look forward to your participation.