Upcoming webinar - Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views

Hello Zendesk community!

The Zendesk team is happy to announce a new episode of the Zendesk essentials: Live tutorials this time about Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views happening on April 1st, 2025 at 11:00 AM CST (UTC-06). In this session, the team will focus on the use of views to organize and prioritize tickets to enhance the customer experience.

This webinar will provide you with the skills to track and prioritize tickets using custom views, display ticket age for better management, and learn best practices for creating views. The session features live demos that will help you streamline your ticket management process, improve response times, and enhance overall customer support.

Key product features

• Create tailored views
• Simplify workflows
• Enhance productivity

Live demo

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

Q&A session

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

Why you should attend

By participating in this webinar, you will be able to:

• Understand views
  Learn how to stay organized by creating views that categorize your tickets into lists based on specific criteria
• Categorize views
  Discover how to develop tailored views for different ticket types, enabling you to prioritize tickets efficiently and enhance your workflow
• Track problem and incident tickets with views
  Focus on the root cause of problems reported by multiple users by having a single view, and identify trends and recurring issues

Hosts

• Angi Butler, Portfolio Success Manager II
• Shravanthi Narendran, Portfolio Success Manager II

Don’t miss this opportunity to enhance your Zendesk experience. Sign up now to reserve your spot.