Issue with required fields in greeting message in Zendesk Messaging SDK

We have encountered an issue with the Zendesk Messaging SDK related to required fields(customers details) in the greeting message, and we would appreciate your assistance.

Issue Description:
Currently, messages cannot be sent to the support team until the user fills in all required fields in the greeting message. However, we have noticed the following challenges:

• There is no way to disable all required fields in the admin center.
• In some cases, users only enter and send their name. They do not proceed to describe their issue. This behaviour suggests that users may not understand they need to provide additional information after entering their name.

Expected Behaviour:
We would like to simplify the user experience by disabling the required fields entirely, allowing users to immediately start typing their issue as soon as they open the chat.
 

Questions:

1. Is it possible to disable the required fields in the greeting message?
2. If not, is there a recommended way to simplify the user experience?

Thank you for your time and support. We look forward to your response.