Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Turn online status automatically when zendesk is opened1 vote 1 comment
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Live Chat transcript - User name listed rather than business name Answered1 vote 1 comment
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Chat Bot: Cant give welcome text in social media1 vote 1 comment
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Agent Workspace: Notification when chat is transferred to agent Completed20 votes 23 comments
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Regex in bot fields0 votes 2 comments
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128 character limmit on Text Field in Flow Builder2 votes 2 comments
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Want to be able to post info that customer leaves in a bot into a ticket.0 votes 2 comments
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API Command for Setting an Agent's Status Answered2 votes 10 comments
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Flow Builder Reset to beginning2 votes 1 comment
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Messaging inactivity1 vote 5 comments
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Add attachments to chat shortcuts Answered1 vote 4 comments
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Offset position API for the new web SDK widget2 votes 2 comments
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"Go online" pop up window Answered0 votes 1 comment
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Article recommendations1 vote 0 comments
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Chat Analytics - Remove Deleted Chat Tickets from Reporting3 votes 1 comment
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Chat Visitor ID in Explore Answered2 votes 2 comments
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Focus mode for active Messaging and Talk users Planned3 votes 5 comments
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Chat Priority Answered14 votes 15 comments
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Block/suspend and/or report spam users in Whatsapp4 votes 1 comment
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Zendesk Messenger/Support chat shortcuts Answered3 votes 3 comments
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Transferring a chat Answered6 votes 8 comments
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Flowbuilder Feedback: Functionality to set order of Answers3 votes 3 comments
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Automated message in Flow when department is offline0 votes 1 comment
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Localized Time Zones for Chat Ticket Creation0 votes 1 comment