Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Discrepancy with Reporting due to time zones Answered0 votes 1 comment
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What's New webinar - March 3, 2021-1 votes 0 comments
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Feature Request: Chat History doesn't show the year of the chat. Answered0 votes 1 comment
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Feature Request - Disable receiving chats when on a support phone call Answered0 votes 1 comment
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Bring back chat visitor list with Agent Workspace6 votes 9 comments
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CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta11 votes 8 comments
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Emoji's for End Users1 vote 1 comment
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More triggers/workflow based on CSAT1 vote 1 comment
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Option to Disable Default Return Key to Send Chat Message3 votes 2 comments
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Add strikethrough options to the the sentences5 votes 2 comments
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A tool or script to translate widget concierge to another language2 votes 0 comments
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iOS Chat SDK v2 greeting words not appearing when all fields are fulfilled.3 votes 12 comments
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Alert Admin when all agents are away/inactive12 votes 6 comments
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Chat Hyperlinks7 votes 3 comments
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Suggestions from community posts1 vote 1 comment
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View Chat History / Past messages on IOS and Android Completed14 votes 6 comments
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KB articles in Live Chat window0 votes 1 comment
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Feature request - Repeat incoming chat notifications every x seconds1 vote 2 comments
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Request to allow tagging on Offline Message ticket creation4 votes 4 comments
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Add first name shortcut in chat15 votes 12 comments
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Can we customize the chat widget to make it draggable?1 vote 1 comment
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Post survey widget " solved" or " Not solved" function0 votes 0 comments
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Ugly links from Guide in Chats7 votes 3 comments
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Make Agent online when schedule start2 votes 4 comments
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No missed chat ticket for transferred chats2 votes 1 comment
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dynamic pre-chat greeting3 votes 3 comments
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Reporting on Availability Time in Chat Planned9 votes 16 comments
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Dropped chat identification logic9 votes 3 comments
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[ARCHIVED] Dynamic Content on Triggers5 votes 1 comment
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Visitor Tag Should be Coloured like red text Answered1 vote 3 comments