Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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bulk import of tickets3 votes 11 comments
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SLA Next Breach needs Minutes46 votes 29 comments
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Timestamp in chat transcript in UTC23 votes 27 comments
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Ability to set Requester:Organization from Triggers21 votes 35 comments
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Change sender address when creating a NEW ticket on behalf of the requester35 votes 33 comments
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Ability to forward emails into an existing ticket41 votes 75 comments
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Dashboard "Updates to your tickets" mark checked39 votes 44 comments
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Expand Dynamic Content to Macro Titles20 votes 12 comments
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New Ticket Desktop Notification133 votes 96 comments
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Trigger Received At20 votes 14 comments
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Language Detection -- Improvement Needed7 votes 8 comments
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Audit Logs47 votes 48 comments
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Agents should be able to submit CSAT surveys too16 votes 16 comments
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Ability to print ticket without internal note/comment34 votes 35 comments
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Notify agent if requester email is bounced or rejected53 votes 38 comments
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Ability to prohibit merging of tickets across organizations33 votes 37 comments
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Zendesk query - draft messages26 votes 33 comments
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Erase tags53 votes 46 comments
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JIRA integration supports attachments52 votes 61 comments
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Stopping the reopening tickets by a ' Thank you ' response.54 votes 61 comments
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Read-only custom org/user fields50 votes 41 comments
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Conditional ticket forms based on organization64 votes 56 comments
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Ticket export tool for End-users (Export tickets by organization)48 votes 62 comments
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views should include the condition "subject"71 votes 37 comments
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Allow end users to update fields after ticket is created32 votes 36 comments
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Random Satisfaction Surveys88 votes 86 comments
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Add 'Remove cc' trigger/automation action140 votes 174 comments
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Add end-user as CC via Trigger or Automation454 votes 490 comments
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[Closed for comments] Add or Edit Tags on Closed tickets317 votes 260 comments