Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Preserve Group and Assignee for user-generated follow-up tickets Answered71 votes 95 comments
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Comment on comments in Facebook threads Answered61 votes 55 comments
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Feature Request: Import National Holidays Answered11 votes 27 comments
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Allow editing of "Your email address" text description on "Submit a request" Answered2 votes 18 comments
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No Whatsapp integration Answered1 vote 15 comments
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Embedding hyperlinks in dynamic content Answered18 votes 15 comments
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Support: Restrict Attachments by File Type Answered20 votes 13 comments
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link to macro details Answered1 vote 10 comments
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Adding non-agent CC in Macros Answered16 votes 10 comments
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NO SUPPORT AT ALL!!! Answered0 votes 7 comments
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No answers from zendesk for my tickets Answered0 votes 7 comments
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Option to add description for ticket forms Answered3 votes 6 comments
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Automatic merging tickets Answered2 votes 5 comments
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Agents can't create tickets from Guide UI Answered5 votes 5 comments
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The End of Trial Answered0 votes 5 comments
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Updating ticket views Answered3 votes 4 comments
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Zendesk SSO doesn't work as expected Answered0 votes 4 comments
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Add more than one requester at the same ticket Answered1 vote 4 comments
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session expiration longer than 8 hours but less than 2 weeks Answered1 vote 4 comments
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how to mass delete cc on a ticket via API Answered0 votes 4 comments
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End User Admin options needed Answered1 vote 4 comments
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Mobile APP: Notifications Answered0 votes 4 comments
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Create an admin of admins that is NOT the account owner Answered2 votes 3 comments
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Support from a live agent Answered0 votes 3 comments
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Multiple Default Support Addresses Answered0 votes 3 comments
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Macros to perform different actions based on channel Answered0 votes 3 comments
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Why is Submitter not available for use in a trigger? Answered2 votes 3 comments
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auto assign tickets upon read !!!! + Read receipt when customer opens email! Answered2 votes 3 comments
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Unable to send Email addresses with accented characters Answered1 vote 2 comments
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Auto closing trigger for all e-mails in an organization Answered0 votes 2 comments