Feedback on Support – Zendesk help

Share feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.

Preserve Group and Assignee for user-generated follow-up tickets Answered
- Yoko Rizzo
- March 13, 2012 00:51
74 votes 97 comments
Comment on comments in Facebook threads Answered
- Kirstine Fallingborg
- May 13, 2014 07:34
62 votes 54 comments
Feature Request: Import National Holidays Answered
- Carsten Falborg - Proventic DK
- Community Moderator
- November 15, 2016 13:12
11 votes 27 comments
Allow editing of "Your email address" text description on "Submit a request" Answered
- Stephen Clark
- July 12, 2017 17:48
2 votes 18 comments
Support: Restrict Attachments by File Type Answered
- Zac
- May 31, 2019 15:38
21 votes 16 comments
Embedding hyperlinks in dynamic content Answered
- Manon Delaune
- October 22, 2018 15:46
18 votes 15 comments
link to macro details Answered
- Taha Elaraby Taha
- October 13, 2019 06:09
1 vote 10 comments
Adding non-agent CC in Macros Answered
- Steve Rinehart
- April 18, 2019 18:35
18 votes 10 comments
NO SUPPORT AT ALL!!! Answered
- Yanni Chen
- July 17, 2019 08:29
0 votes 7 comments
No answers from zendesk for my tickets Answered
- Eduard Kozadaev
- March 26, 2019 07:47
0 votes 7 comments
Option to add description for ticket forms Answered
- Aswin Kannan
- April 16, 2019 19:52
3 votes 6 comments
Automatic merging tickets Answered
- MIGUEL DE ORUE
- January 21, 2020 16:57
2 votes 5 comments
Agents can't create tickets from Guide UI Answered
- Or Polaczek
- January 20, 2020 14:04
- Edited
5 votes 5 comments
The End of Trial Answered
- Борис Чубаренко
- March 14, 2019 12:54
0 votes 5 comments
Updating ticket views Answered
- Sadie Sumner
- June 03, 2020 09:40
3 votes 4 comments
Zendesk SSO doesn't work as expected Answered
- 김재희
- April 10, 2020 09:44
- Edited
0 votes 4 comments
Add more than one requester at the same ticket Answered
- Rodrigo Rosa de Oliveira
- March 10, 2020 21:20
- Edited
1 vote 4 comments
session expiration longer than 8 hours but less than 2 weeks Answered
- lazyZendeskSupportRep
- February 18, 2020 01:38
1 vote 4 comments
Mobile APP: Notifications Answered
- Helder
- December 06, 2018 12:40
0 votes 4 comments
visualisation chat Answered
- Bernard Moriau
- February 19, 2021 10:35
0 votes 3 comments
Create an admin of admins that is NOT the account owner Answered
- Barb
- December 18, 2020 18:01
2 votes 3 comments
Support from a live agent Answered
- John Morse
- September 16, 2020 19:14
0 votes 3 comments
Multiple Default Support Addresses Answered
- Susana Fernandez
- May 27, 2020 01:09
0 votes 3 comments
Macros to perform different actions based on channel Answered
- Sam L.
- April 17, 2020 00:57
- Edited
0 votes 3 comments
Why is Submitter not available for use in a trigger? Answered
- Kate Ward
- February 04, 2020 23:19
2 votes 3 comments
auto assign tickets upon read !!!! + Read receipt when customer opens email! Answered
- ANA GAVRILOVSKA
- June 01, 2019 09:15
2 votes 3 comments
Unable to send Email addresses with accented characters Answered
- Jacob Bergman
- November 03, 2020 07:33
1 vote 2 comments
Auto closing trigger for all e-mails in an organization Answered
- Bernd Hagemann
- October 06, 2020 08:34
0 votes 2 comments
Bad Gateway 502 - Looks like Zendesk support is working on it Answered
- Kirsi Pentinsaari
- September 09, 2020 12:20
2 votes 2 comments
Triggers -- how do I email an address instead of a user/group? Answered
- Alan Ng
- September 02, 2020 17:17
0 votes 2 comments

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